LojaClimatiza is the online address of the store specialized in the sale of heat recuperators, salamanders, products for their maintenance and decorative items. LojaClimatiza sells its products, remotely, via the Internet (website or e-mail), via telephone or mail.
The present General Conditions are presented in order to define the sales modalities between LojaClimatiza.com and its clients defined below. Becomes a customer under these general conditions, any natural person or legal entity that orders on the site www.lojaclimatiza.com whether a private customer or not.
1.1 Field of application
These General Terms and Conditions of Sale govern the sale of products from www.lojaclimatiza.com on the day of validation of the order. They apply whether the order was placed via Internet, e-mail, telephone or post.
1.2 Customer acceptance
The fact for the customer to validate his order automatically causes the express acceptance of these General Conditions of Sale. These conditions shall apply to the exclusion of all other conditions, unless otherwise agreed by both parties. The purchase by e-mail, by telephone, by fax or by post also implies the acceptance of the gifts. They can be read directly on our website. They can also be sent by e-mail, fax or post on request.
1.3 Modification of the General Conditions of Sale
LojaClimatiza reserves the right to change without prior notice the conditions of use or other regulations published on our website. Therefore, you should regularly consult the conditions of use since the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the most recent version. The version of this regulation does not have a precise date, the orders are thus managed by the General Conditions in use and therefore in force on the date of order.
1.4 Characteristics of the products
LojaClimatiza strives to present the essential characteristics of products in the best way, in collaboration with manufacturers. A confirmation of technical data is always possible by contacting our Services via phone or e-mail. The products offered are in accordance with current European legislation and standards applicable in Europe.
1.5 User Manual
The LojaClimatiza makes every effort to provide, whenever possible, the user manual in the language of the consumer. Unfortunately, there are situations in which it may not be supplied in paper form, but only in computer format or downloaded directly from the Internet.
1.6.1 The sales prices indicated on the website are in Euros, with taxes and duties included in the retail prices.
1.6.2 If the prices of our suppliers are changed in any way, the prices shown on the website are therefore liable to change at any time.
1.6.3 All prices shown are correct except for errors in data entry. If an order is placed for an item whose price is incorrect we reserve the right to cancel the order and refund the amount paid to the customer.
2. Value Added Tax (VAT)
VAT applies to sales concluded with residents of the European Union. It does not apply to non-Portuguese EU companies with an intra-EU VAT number.
VAT does not apply to sales for export (Countries outside the European Union).
The invoice accompanies the goods and attests that VAT has been paid.
All prices include a VAT rate of 23% or 13%, depending on the law to which the products are subject.
3.1 Order preparation
When you place your order through the website, you must fill out the form provided. Before validating the order you must reread the form to confirm the data. LojaClimatiza is not responsible for errors in sending e-mails, nor for errors in sending orders due to badly filled forms.
3.2 Order confirmation
The order confirmation is sent to the customer by automatic e-mail provided that the e-mail address given does not contain any errors.
3.3 Cancellation of order
Any customer can cancel his order at any time, unless it has been invoiced. In this case, if the customer does not really want the products ordered, he must accept the order and return it, at his own expense, that is, return it without opening it, mentioning "refused order". If the customer ordered via the website, you can cancel your order by phone, fax or e-mail. If the customer refuses to deliver the order, the amount of the initial shipping and return will be deducted from the amount of your refund.